Terms of Use

Terms and Conditions ("Terms")

Last updated: December 21, 2019

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://www.tripsgateway.com website (the "Service") operated by www.tripsgateway.com ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.  

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in service deficiency, no delivery of services, immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by www.tripsgateway.com.

www.tripsgateway.com has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that www.tripsgateway.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Uttar Pradesh, India, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 60 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Cancellation Policy

  • Cancellation stage: 31 or more days prior to departure : 85% of package cost will be refunded on cancellation 31 days or more before departure.
  • Cancellation stage: 11 to 20 days before departure : 50% of the package cost will be refunded on cancellation between 11 to 20 days before departure.
  • Cancellation stage: 10 days or less before departure : 100% of the package cost will be charged as penalty on cancellation 10 days before departure. The same will be applicable in case of NO SHOW by client.

The above-mentioned cancellation charges are applicable only against the main Tour and optional tours published by the Company. If the Client has booked any other services such as air / train tickets or any third party product, then the Company is liable to recover cancellation charges as per cancellation terms of respective airline / railways or the cancellation terms of respective third party. The Company is also liable to recover its service charges against booking and cancelling such services for the Client.

Cancellation policies of all the 5 star hotels will be provided to the clients separately.

Refund Policy 

All refunds will be made within 30 days of the cancelation. 

Booking Term

  • Validity of flight ticket pricing mentioned in the proposal will be only for 72 hours.
  • Package can only be confirmed by making minimum 10% amount of the invoice value, The travel company reserves the right to change the percentage as and when needed.
  • We strongly recommend speaking to company representative at least once before making the online advance payment (during business days)
  • After every payment being recieved, automatic payment confirmation mail will be sent

Holiday Pacakges Terms & Conditions

  • Holiday Packages are valid for Indian Nationals Only
  • Prices mentioned for per person are on twin sharing basis (2 persons sharing one room).
  • Not more than 3 adults are allowed in one room.
  • The third occupant of the room shall be provided a mattress/roll away or an extra bed.
  • The price of the Holiday Services does not include –
  • Expenses of personal nature, such as laundry, telephone calls, room service, alcoholic beverages, mini bar charges, tips, portage, camera fees etc.
    • Any meals and services not specifically mentioned in the inclusions
  • Airline seats and hotel rooms are subject to availability at the time of booking.
  • In case of unavailability in the mentioned hotels, arrangement for an alternate accommodation will be made in a hotel of similar quality & standard.
  • Room heaters in hotel rooms will be provided at no extra cost.
  • Transportation shall be provided as per the itinerary and will not be at disposal unless specified.
  • Drivers will switch off AC during hill drives.
  • BS reserves the right to modify the itinerary at any point, due to reasons including but not limited to: Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights, closure of / entry restrictions at a place of visit, etc. While we will indeed do our best to make suitable alternate arrangements, We would not be held liable for any refunds/compensation claims arising out of this.
  • As per the laid norms, It is mandatory for all guests to carry a valid Passport or Voter ID for travel to Bhutan. No other photo ID's are accepted. The passport should be valid for a minimum of 6 months from the date of completion of travel. Hand written passports are not eligible as valid travel documents for travel to Bhutan. Passengers with children need to carry Birth Certificate( In English ) along with School ID card (ID proof should be valid for 6 months from the travel Date)
  • For Indian citizens, Road permit is mandatory from the Bhutan govt.
  • GST shall be applicable over and above the Travel package prices.
  • For queries regarding cancellations and refunds, please refer to our Cancellation Policy.
  • Disputes, if any, shall be subject to the exclusive jurisdiction of the courts in New Delhi.
  • All Travel packages include standard or base category rooms, unless selected otherwise

Service Delivery

  • Airtickets shall be provided within 7 days of payment.
  • Hotel vouchers/confirmations shall be provided within 7 days of payment. In case of non availability of the advertised hotel, a similar category hotels vouchers/confirmations will be provided.
  • All bookings/tickets/vouchers/confirmations will be delivered within 7days on clients registered email id at www.tripsgateway.com website.

 

Meal plan:
EP - Accommodation only,
CP - Accommodation with breakfast,
MAP - Accommodation with breakfast, lunch or dinner,
AP - Accommodation with breakfast, lunch and dinner.