Slide background

Best Practices for Hotels to Follow/Implement in This COVID Era

Posted Date : 04 Jul 2020 Posted By : Manjeet Thakur


Hotels have begun revamping their existing service protocols and standards for guests following the COVID - 19 pandemic.
Essentially a ‘people’ industry, the hotel industry stands to lose if people fear travelling and meeting other people which is something Hotels would have to counter in this COVID era. 

A systematic and comprehensive review ought to be undertaken during this lockdown period in order to ensure that business recovery after lockdown occurs in a safe and efficient manner. 

While the hospitality industry has weathered many storms in the form of SARS, swine flu and the like, the current situation is indeed ‘novel’. Flexibility and adaptability will go a long way to ensure successful navigation of the path to recovery.

Having the right protocols taking in consideration the current market scare with Coronavirus, and the right set of tools for efficient and seamless implementation is something that is going to be mandatory for Hotels.

view more


Hotels have begun revamping their existing service protocols and standards for guests following the COVID - 19 pandemic.
Essentially a ‘people’ industry, the hotel industry stands to lose if people fear travelling and meeting other people which is something Hotels would have to counter in this COVID era. 

A systematic and comprehensive review ought to be undertaken during this lockdown period in order to ensure that business recovery after lockdown occurs in a safe and efficient manner. 

While the hospitality industry has weathered many storms in the form of SARS, swine flu and the like, the current situation is indeed ‘novel’. Flexibility and adaptability will go a long way to ensure successful navigation of the path to recovery.

Having the right protocols taking in consideration the current market scare with Coronavirus, and the right set of tools for efficient and seamless implementation is something that is going to be mandatory for Hotels.

view less
Some of the practices that hotels can follow to solidify their standings are as follows:
1) Regular Sanitisation:

Staff and other employees need to be trained and briefed to be extra diligent with the regular sanitization of guestrooms and all public areas. One of the most significant obstacles hotels will have to overcome is regaining guest confidence in the safety, health and hygiene standards maintained by hotels. 

Customers will expect contactless experiences and also demonstrate preferences for hotels and lodging facilities that communicate enhanced sanitation and hygiene protocols. In such a scenario, zero maintenance buildings, touch-free interactions and technology based sanitization will evolve as a new normal for hotels.

view more

Staff and other employees need to be trained and briefed to be extra diligent with the regular sanitization of guestrooms and all public areas. One of the most significant obstacles hotels will have to overcome is regaining guest confidence in the safety, health and hygiene standards maintained by hotels. 

Customers will expect contactless experiences and also demonstrate preferences for hotels and lodging facilities that communicate enhanced sanitation and hygiene protocols. In such a scenario, zero maintenance buildings, touch-free interactions and technology based sanitization will evolve as a new normal for hotels.

view less
2) Personnel Screening:

All employees along with guests need to be screened regularly. Various protocols have been released by state and central government for Hotels opening up in this COVID era, also making it compulsory for staff and guests to compulsorily have Aarogya Setu App for surveys.

All employees along with guests need to be screened regularly. Various protocols have been released by state and central government for Hotels opening up in this COVID era, also making it compulsory for staff and guests to compulsorily have Aarogya Setu App for surveys.

view less
3) Kitchen:

Highest standard of sanitization should be maintained in the kitchen with staff wearing fresh uniforms and sanitizing themselves regularly and also wearing gloves and masks. Precaution should also be taken by washing vegetables and cleansing packets as well.

Highest standard of sanitization should be maintained in the kitchen with staff wearing fresh uniforms and sanitizing themselves regularly and also wearing gloves and masks. Precaution should also be taken by washing vegetables and cleansing packets as well.

view less
4) Meal Timings:

To maintain social distancing during meals, hotels should provide guests better privacy by extending meal timings and taking reservations. 
The hotels would need to reduce points of contact and people entering the property should understand and feel that the hotel values their health & safety.

To maintain social distancing during meals, hotels should provide guests better privacy by extending meal timings and taking reservations. 
The hotels would need to reduce points of contact and people entering the property should understand and feel that the hotel values their health & safety.

view less
5) Transfers:

Extended precautions should be taken with vehicles being booked for transfers. Regular sanitization along with the chauffer wearing gloves and masks and the availability of sanitizers in the vehicles is something that should be mandated.

Extended precautions should be taken with vehicles being booked for transfers. Regular sanitization along with the chauffer wearing gloves and masks and the availability of sanitizers in the vehicles is something that should be mandated.

view less
6) Guess Luggage Sanitization:

Luggage being brought in by guests along with any incoming items must be sanitized prior to entering the property.

Luggage being brought in by guests along with any incoming items must be sanitized prior to entering the property.

view less
7) Change Marketing Strategy:

While having a deep digital footprint in your marketing communication platform typically is critical to success, during a time of crisis it is mandatory. 

Improving their online reviews strategy is important, taking in consideration the current scenario. Reviews citing enhanced sanitation and a hygienic setup will help hotels build the right image to attract more clients. 

In this moment of isolation, it is essential to stay close to guests by maintaining a continuous and positive relationship will your online community.
 

view more

While having a deep digital footprint in your marketing communication platform typically is critical to success, during a time of crisis it is mandatory. 

Improving their online reviews strategy is important, taking in consideration the current scenario. Reviews citing enhanced sanitation and a hygienic setup will help hotels build the right image to attract more clients. 

In this moment of isolation, it is essential to stay close to guests by maintaining a continuous and positive relationship will your online community.
 

view less
8) Update Website:

Updating websites with photographic and video graphic content of sanitisation and contactless experiences will help hotels communicate the right atmosphere to the clients and make them feel more confident to stay at their property.
 

Updating websites with photographic and video graphic content of sanitisation and contactless experiences will help hotels communicate the right atmosphere to the clients and make them feel more confident to stay at their property.
 

view less
9) Crisis Pricing:

With huge number of business and leisure travellers scared of contracting Coronavirus while traveling, the demand is down to unprecedented levels. Hotels would have to update their rates to be competitive and reflective of the nature of the crisis.

------------------------------------------------------------------------------------------------------------------------------------------

With huge number of business and leisure travellers scared of contracting Coronavirus while traveling, the demand is down to unprecedented levels. Hotels would have to update their rates to be competitive and reflective of the nature of the crisis.

------------------------------------------------------------------------------------------------------------------------------------------

view less
----------------------------------------------------------------------

To SUM UP, the road to recovery is long and hard to predict, but one thing we know for certain is that the Hospitality industry may never be the same. The organisations that rethink their businesses while keeping an eye on the human experience are the one’s that would thrive in the future.

Customers will eventually be back and some of our preferences may have changed but empathy and attention to detail will always be in Demand.

view more

To SUM UP, the road to recovery is long and hard to predict, but one thing we know for certain is that the Hospitality industry may never be the same. The organisations that rethink their businesses while keeping an eye on the human experience are the one’s that would thrive in the future.

Customers will eventually be back and some of our preferences may have changed but empathy and attention to detail will always be in Demand.

view less

Top 8 Luxury Beach Villas In Goa For A Lavish & Relaxing Holiday

Loosen up in the Luxury Beach Villas in Goa and enjoy a captivating get-away. Luxury beach villas in Goa are great for little and big gatherings, parties, get-togethers, and barbecue.

Top Things to Do in Nainital to Make Your Trip Memorable

Look stunning Nainital Tour Package - Most ideal approach to spend time in Nainital is to go for a boat ride and enjoy the wonderful landscape.

Top 9 Destinations to Trek in Ladakh Blended With Amazing Landscape

Ladakh is located in the corner of the Indian Himalayas. Check out the Ladakh Tour Packages and explore the best destinations for trekking.

Everything You Need To Know About the Ultimate Land of Fun and Frolic Goa

Tripsgateway Goa Tour Packages are exclusively curated, planned and executed by keeping in mind all your preferences, exceptions and needs.